On Going deploy
Mar 1, 09:02 UTCCompleted - The scheduled maintenance has been completed.Mar 1, 08:53 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 27, 08:53...
View ArticleUsers cannot login once logged out
Jun 23, 08:00 UTCResolved - This incident has been resolved.Jun 23, 07:00 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 23, 06:30 UTCIdentified - The issue has been...
View ArticleLOG4J vulnerability threat
Dec 15, 04:00 UTCResolved - A Security Vulnerability Alert was issued in the evening of Friday, Dec.10, for a library called “Log4Shell,” published by Apache, used to keep a record of activity within...
View ArticleSystem not responding
Feb 9, 22:45 UTCResolved - This incident has been resolved.Feb 9, 20:02 UTCUpdate - The outage affects both EU and the AmericasFeb 9, 19:47 UTCInvestigating - We are currently investigating this issue.
View ArticleUpgrade of the backing clusters
Mar 10, 08:00 UTCCompleted - The scheduled maintenance has been completed.Mar 10, 07:30 UTCScheduled - We will be undergoing scheduled maintenance during this time.
View ArticleClassification data processing problems
Sep 20, 10:00 UTCResolved - Our NER data processing infrastructure is not operational which is causing problem with data classification.
View ArticlePerformance degradation and failing requests
Sep 26, 06:00 UTCResolved - System performance degredation on random requests. Completely failed or timeout requests to backend services.
View ArticleApplication is not responding
Oct 10, 12:30 UTCResolved - This incident has been resolved.Oct 10, 12:04 UTCMonitoring - A fix has been implemented, deployed and we are monitoring the results.Oct 10, 11:49 UTCIdentified - The issue...
View ArticleFailing processing of post updates and no trigger to AI processing pipeline
Nov 24, 10:00 UTCResolved - All processing of posts updated fails. Data are not sent to the AI processing pipeline. NER extraction and classification are not triggered.
View ArticleNo autocomplete labels are proposed in the search
Dec 1, 11:46 UTCResolved - This incident has been resolved.Dec 1, 10:46 UTCMonitoring - A fix has been implemented and we are monitoring the results.Dec 1, 08:41 UTCIdentified - The issue has been...
View ArticleScheduled application deployment problem
Jan 20, 12:14 UTCResolved - This incident has been resolved.Jan 20, 10:44 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jan 20, 10:09 UTCIdentified - The issue has been...
View ArticleThe partial outage of digicomply.com and knowledge base domains
Mar 6, 21:30 UTCResolved - Due to the outage of Cloudflare CDN used by Hubspot, provided domains were not fully accessible. The Digicomply application was still operational and accessible directly...
View ArticleUpgrade of the backing clusters
Jun 8, 03:30 UTCResolved - We will be undergoing scheduled maintenance during this time.
View ArticleDelayed feed notifications
Jun 28, 14:45 UTCResolved - This incident has been resolved.Jun 26, 13:46 UTCInvestigating - Some feed notifications are randomly delayed by several minutes or hours. We are currently investigating the...
View ArticleDocuments are not available through the search
Sep 18, 10:32 UTCResolved - This incident has been resolved.Sep 18, 09:09 UTCMonitoring - A fix has been implemented and we are monitoring the results.Sep 18, 07:06 UTCInvestigating - We are currently...
View ArticleUser cannot login and application is not responding
Oct 11, 14:47 UTCResolved - This incident has been resolved.Oct 11, 14:03 UTCMonitoring - A fix has been implemented and we are monitoring the results.Oct 11, 13:56 UTCIdentified - The issue has been...
View ArticleAI Copilot summarization is not providing any results
Oct 12, 13:42 UTCResolved - This incident has been resolved.Oct 12, 09:53 UTCMonitoring - A fix has been implemented and we are monitoring the results.Oct 12, 07:56 UTCUpdate - We are continuing to...
View ArticleAI copilot is not responding
Oct 31, 13:53 UTCResolved - This incident has been resolved.Oct 31, 12:05 UTCMonitoring - A fix has been implemented and we are monitoring the results.Oct 31, 08:03 UTCIdentified - The issue has been...
View ArticleClassification data processing problems
Nov 10, 12:35 UTCResolved - This incident has been resolved.Nov 10, 11:12 UTCMonitoring - A fix has been implemented and we are monitoring the results.Nov 10, 09:56 UTCIdentified - The issue has been...
View ArticleUpgrade of the backing clusters
Nov 12, 11:10 UTCCompleted - The scheduled maintenance has been completed.Nov 12, 10:12 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov 12,...
View ArticleUpgrade of the database
Jan 7, 13:16 UTCCompleted - The scheduled maintenance has been completed.Jan 7, 11:57 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan 7, 10:53...
View ArticleUpgrade of the database
Jan 14, 20:56 UTCCompleted - The scheduled maintenance has been completed.Jan 14, 11:57 UTCUpdate - Scheduled maintenance is currently in progress for the data pipeline. Creating the new post content...
View ArticleAuthentication does not work
Feb 13, 07:59 UTCResolved - This incident has been resolved.Feb 13, 07:54 UTCUpdate - We are continuing to investigate this issue.Feb 13, 07:53 UTCInvestigating - We are currently investigating this...
View ArticleCluster update
Mar 25, 19:07 UTCCompleted - The scheduled maintenance has been completed.Mar 25, 18:59 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 25,...
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